Refund Protection
We are committed to delivering a world class experience for all our customers. This includes even when you can’t make it to the event!
We have partnered with award-winning refund specialists, Booking Protect, to offer this brand new service to our customers. For a small fee, you can now protect your ticket purchase should you be unable to attend the show for reasons outside of your control.
With an ‘Excellent’ rating on TrustPilot, Booking Protect is a top provider of refund protection. We only partner with world-class companies to deliver the best service possible for all our customers.
What does my refund protection cover?
By opting for refund protection, the face value of your ticket plus any booking fees are protected should you be unable to attend the event for reasons outside of your control. These include:
- Accidents
- Injury
- Physical and mental Illness
- Death including suicide
- Adverse weather conditions
- Burglary
- Fire
- Flooding
- Private vehicle failure
- Public transport failure
- Military call up overseas
- Jury Service
- Redundancy
- Relocation by employer
Did you know? Booking Protect are one of the only providers that includes pre-existing medical conditions, including pregnancy, that accounts for approximately 30% of all refund requests
How do I get refund protection?
As you confirm your booking you will be asked if you would like to add refund protection to your basket. The cost of the refund protection is calculated at 7% of your ticket price.
By adding it to your basket you are confirming that you have read and accept the Booking Protect Terms and Conditions. Please note Booking Protect can only be added at the time of booking and not at a later date.
What do I do if I need to apply for a refund?
It’s simple! If you need to apply for a refund, you go to the Booking Protect website where you complete the refund request form and it’s done in five simple steps. The team at Booking Protect will be in touch with you within two working days and one the refund has been approved, payment will be received within one working day. You can access your refund portal at any time to see the progress of your application.
