Contact Us
Our website contains the latest information about our upcoming events, booking tickets and attending events. You can find out more information by looking at our FAQs:
Customer Service Update
Our Customer Service team will out of the office Tuesday 24 December 2024 - Wednesday 01 January 2025 for the Christmas and New Year holidays.
For events during this time, our team will be available at the venue 1 hour before the performance start time to assist with any queries you may have.
We will return to our usual office hours of 12pm-6pm Monday to Friday on Thursday 02 January 2025.
Waterfront Hall Address
Waterfront Hall
2 Lanyon Place
Belfast
BT1 3WH
View the Waterfront Hall on Google Maps
Accessibility Booking Form
Accessibility bookings can be made here
At the Venue
On event nights, the Waterfront Hall Customer Service desk will be open 60 minutes prior to the scheduled show start time and tickets can be collected or purchased, if available.
Our venues are not open on a daily basis, to purchase tickets or to speak to our Customer Service team please contact us via one of the methods below.
The most convenient way to contact our team is via email at [email protected].
Please include your Order Number when contacting our team to speed up your enquiry. This can be found in your Order Confirmation email. Please allow 24-72 hours for a response.
Our Customer Service is available via email 12pm-6pm Monday – Friday.
Social
You can also contact our team via Facebook Messenger
Our Customer Service is available via social 12pm-6pm Monday - Friday. Please allow 24-72 hours for a response.
Phone
Alternatively, you can call our team on 02890334455 12pm-6pm Monday to Friday. Please be aware we are experiencing a high volume of calls and wait times may vary.
Feedback and Complaints
Our vision is to create a world-class stage where people make great things happen. We are committed to providing exceptional events and working in an open and accountable way that builds trust and respect. This aim is aligned to our core value of Customer First and we demonstrate this by responding positively to complaints, and by putting mistakes right.
You can provide feedback or make a complaint by emailing our Customer Service team at [email protected]. For more information on submitting feedback, please read our Complaints Policy.
Marketing and Communications
For all press and media enquiries related to Waterfront Hall please contact [email protected] and [email protected]. Enquiries will be responded to as quickly as possible.
Please contact [email protected] for any event marketing enquiries and a member of our team will respond as soon as possible.
